FAQ

Frequently Asked Questions Answered

Find quick answers about our products, ingredients, shipping, returns, and everything you need before shopping confidently.

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When will my order ship?

Orders typically ship within [X–Y] business days

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Do you offer free shipping?

Free shipping is available on orders over[X]or during promotions.

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Can I return my order?

Yes — we accept returns within[X]days. Products must be unused and in original packaging.

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What should I start with?

  • If you want simple: start with a Lip Balm.
  • If you want glossy + nourishing: go with Lip Oil.
  • If you get flakes: add a Lip Scrub 2–3x/week.
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How often should I use the lip scrub?

2–3 times per week, gently.

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Can I layer lip oil over lipstick?

Yes — it adds shine and comfort.

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Are your products good for sensitive lips?

Many customers with sensitive lips do well with our formulas, but everyone is different. Always patch test first. Some products contain fragrance, flavor, or warming extracts.

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Do you have SPF?

Some formulas contain UV filter ingredients, but we do not claim an SPF value unless officially tested and labeled.